FAQs
Frequently Asked Questions
How to Join Espay?
- Eligibility Your business must comply with Indonesian law, whether a legal entity or an individual
- Submit Cooperation Agreement (PKS) and Required Legal Documents
Individuals: Director’s ID (KTP) or equivalent, Tax ID (NPWP) as per KTP, Company Profile
Legal Entities: Director’s ID (KTP) or equivalent, Company NPWP, Company Profile, Deed of Establishment and Articles of Association, Business License (SIUP), Company Registration Certificate (TDP), Ministry of Law and Human Rights Decree (SK Menkumham), Company Domicile Certificate (SKDP) - Espay conducts Know Your Merchant (KYM) to approve onboarding
- Merchants integrate via Espay API using the documentation [link to documentation]
- Merchants perform testing through the sandbox API
- After development testing, merchants must complete UAT
- Once the Espay team approves the UAT documents, the merchant can go LIVE
Requirements
In accordance with Indonesian laws and regulations, and upholding anti-money laundering principles, merchants are required to:
- Be a legal entity or individual with clear identification and licensing in Indonesia or the respective country.
- Operate a business that does not violate Indonesian law (e.g., gambling, pornography).
- For financial-related activities such as lending, cryptocurrency trading, investments, insurance, or fund transfers, have the necessary licenses from the relevant regulators (e.g., OJK, Bappebti, Bank Indonesia).
- Kegiatan usaha tidak diperkenankan menyimpang dari ketentuan perizinan saat pendaftaran.
- Ensure business activities do not deviate from the registered licensing terms.
What is a Payment Gateway?
A payment gateway is an intermediary that connects merchants with banks or other funding sources, enabling merchants to accept payments via credit cards, direct payments, e-wallets, and other payment methods.
Who are Espay and PT. Pembayaran Lintas Usaha Sukses?
Espay is the brand of the payment gateway platform developed by PT. Pembayaran Lintas Usaha Sukses (PLUS).
PT. Pembayaran Lintas Usaha Sukses (PLUS) is a company registered with Bank Indonesia and licensed as a Payment Gateway Provider under Bank Indonesia’s letter No. 20/374/DKSP/Srt/B dated October 15, 2018. PLUS offers comprehensive payment acceptance solutions for businesses of all sizes—including corporations, SMEs, retail, and individuals—through a complete range of payment channels such as credit cards, banks, outlets, and cash agents. PLUS also provides automated and integrated fund disbursement (cash-out) solutions to bank accounts or cash.
Who Can Use a Payment Gateway?
Individuals, institutions, and corporations across various industries and business models can use a payment gateway, provided they meet the applicable requirements.
How Much Does Espay Payment Gateway Cost?
- Free registration
- No monthly fees
- No minimum transaction requirement
- Transaction-based fees apply – please check the details [here].
How Long Does It Take from Registration to Go-Live?
There are two main steps for prospective merchants:
a. Administration & Legal
– Complete administrative and legal requirements
– Espay conducts due diligence and checks document completeness to ensure the merchant meets requirements and has identified risk, which typically takes 2–3 business days
– Espay and the merchant sign the Cooperation Agreement on a stamped document
– Once requirements are met, Espay activates the merchant
B. Technical Processes
– Merchants integrate using the available APIs or by utilizing provided plugins.
– Merchants request sandbox access from the Espay team.
– Conduct API testing using the sandbox environment.
The payment gateway is ready for use once both administrative and technical processes are completed.
Plug in apa saja yang tersedia di Espay?
Which Plugins Are Available on Espay?
You can view the available plugins [here].
Does Espay Support SDK for Android/iOS?
Yes, it does. The SDK can be downloaded from the API documentation available [here].
Has Espay Obtained a License from Bank Indonesia?
Yes, Espay is licensed by Bank Indonesia as a Payment System Service Provider. You can view the license [here].
When Will Payments Be Received by the Merchant?
Espay offers two fund receipt methods: Aggregator and Direct.
The Aggregator Method allows Merchants to provide a single bank account to receive payments from all available payment channels. Funds are first received by Espay and then forwarded to the merchant’s account following reconciliation on T+1 business day.
The Direct Method requires Merchants to open a bank account for each selected channel and enter into a direct agreement with the respective channel’s bank. Funds will be credited directly by the channel’s bank. The time required to go live is longer, depending on the approval from the respective bank and the minimum monthly transaction targets.
Fund disbursement reports can be viewed through the dashboard.
Merchants can also perform reconciliation using downloadable data available on the merchant dashboard.